IN STOCK ITEMS
Please contact us if you require a faster delivery as we are able to book a same day service.
If you are part of a larger bridal party and are ordering your dress separately, please make a note of this in the ‘notes’ section of your order so that we can make sure all the dresses come from the same dye lot.
MADE TO ORDER ITEMS
If you are part of a larger bridal party, and are ordering your dress separately, please make a note of this in the ‘notes’ section of your order so that we can make sure all the dresses come from the same dye lot.
SIZING / HOW TO MEASURE
Always take the time to check your measurements against the relevant designer’s size chart before placing your order. If you are between sizes, we recommend choosing the larger size to leave room for adjustments to be made.
If your dress is “made to order”, and you would like some help with sizing, please add your bust, waist and hip measurements in the ‘notes’ section on your order. Our stylist team will review your measurements before placing your order to make sure the right size is chosen. We might contact you via email to confirm the size we feel would be the best fit, or if we have any questions regarding the measurements.
In order to check what size dress you need, we recommend taking your bust, waist and hip measurements. Here’s how:
BUST: Place the tape measure under your arms and run it around the fullest part of your bust.
WAIST: Find the natural waistline by bending sideways to show where your body naturally creases and measure around that section.
HIPS: Keep your feet together and measure around the fullest part of your hips.
Here is a short video that you can share with your friends
If your measurements are coming up in between sizes, we recommend choosing the next size up to allow for alterations to be made. If you have any questions or concerns, feel free to contact us, we’re always happy to help!
RETURNS AND REPLACEMENTS
Our ‘made to order’ items are made specifically for each order. We are unable to accept returns or exchanges on these dresses. However, we will make sure to work with you to ensure the best fit. Alterations are not included in the cost of your purchase.
Each dress is checked for quality control before it is shipped. If however, the dress arrives damaged or defective, please contact us and we will get working on resolving the problem right away.
SHIPPING AND DELIVERY
Our ‘in stock’ items are shipped within 2 business days of placing your order. Please let us know if you require your item urgently and we can organise a courier service. You will receive a tracking number via email once your order has shipped.
For our ‘made to order’ items, we recommend ordering at least 16 weeks from your wedding date. This allows plenty of time for making, shipping and preparing the dresses in time for the big day! We can always get them here sooner on a rush, so please let us know if your wedding is coming up sooner!
All of our dresses are automatically shipped via either registered express post or courier. Once your order is shipped you will receive a tracking number so that you can keep an eye on when your purchases will arrive!